customer service makes the company

long story short:


ordered the d-specs in Oct 2006 from stangsuspension.com. those among other parts and my car were awaiting me upon return from deployment. installed them and within a few months i started getting a clunk from one of the fronts going over bumps. the opposite side broke the adjuster off and i couldn't get it out. i removed them and put the stockers back in the front. well stangsuspension closed shop and here we about 4 years later. stangsuspension was brought back to life by a different owner and i received an email about it. first thing i did was ask them about this issue. working with Matt w/ customer support got the 2 fronts warrantied in just a little over a week and back to me.

stangsuspension when i was buying parts had the best prices and excellent customer service. with these recent events it looks like i can expect nothing other than the best customer service from the new owners.

Good info

Wow...very cool. Would not have expected that.

Well noted!

i ordered all my suspension parts from them before they closed and would send everyone to them if asked where to buy. guy said he's looking into getting onto the forums in the next month

Definitely agree that good customer service can, and will, make or break a company. It's one of the main things I look at, even more so than price.

Glad you got your issue resolved so easily, and A+ for another reputable company...

wow, that is very impressive to honor a warranty from a previous owner like that. Props to him for standing behind it.